Frequently Asked Questions

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Think of Promo Bills like your own, personal account manager! We're on a mission to help people to live smart money values by lowering their monthly bills. We negotiate recurring monthly bills (like Internet), and we cancel unwanted subscriptions (like a monthly shave club).  

Promo Bills saves hundreds per bill on average, however, it's important to understand that every customer and bill is different. We will work to determine if you're paying the best rate for your selected service or they’ll work to lower your bill! 

Simple. Give Promo Bills some information about you and your service bill. Sit back and relax. They’ll contact your provider to negotiate better rates, if possible. You’ll receive a summary of any savings Promo Bills is able to achieve.
 

Promo Bills negotiates home and small business service bills including Internet, Cable, Home Phone, Wireless, Home Security, Satellite Radio, Pest Control, and Trash Service. We do not negotiate utilities or financial/debt products (loans, credit cards, etc.) 

It’s always possible. You can contact your provider directly, but be ready for some frustration and probably lower if any savings. The Promo Bills team knows what rates you should be getting and how to fight for them. 

Following completion of your negotiation service request, you’ll receive a savings summary that details one-time and ongoing savings to your bill plus the start and end date (if any). These credits or reduced rates should be applied by your provider in the next billing cycle. 

Stand by! One of our agents who specializes in negotiating your bill type will get to work. We'll contact you with detailed results, including the total amount saved plus the start date and duration of your savings. You'll receive an invoice via email ~3 days later. If Promo Bills negotiated no savings, you'll receive no bill. No risk, all reward!  reduced rates should be applied by your provider in the next billing cycle. 

Yes! We have a specialized team dedicated to negotiating business bills! Send 'em over! 

No, but then again, why would you want to? The Service doesn’t work that way. As your concierge, our agents will negotiate the best rate possible for the service - live with the provider. 

We negotiate only what you permit! We'll get better rates on your current service or get more services for the same price or less. In some cases, we'll uncover better rates if you agree to a different plan or contract - but don't worry, we'll check with you first. 

Call 1-888-574-1230 or email info@promo-bills.com

Don't worry, we got you! Occasionally, Providers don't initially honor the savings they promised during the negotiation. Contact us at info@promo-bills.com and we'll fix it! 

We will never lower your service level to save you money (unless you ask us to). In some cases, we're actually able to expand services (higher speed, more channels, etc...) which we'll of course do.
 

It depends on the negotiation. We will lock in your savings for as long as possible and let you know that duration when we communicate your savings results. Don't worry, we'll reach out to you when the lower rates are about to expire to ask if you'd like us to help out again.  

No problem. As long as you are an authorized party, just provide the account holder's info on your request. 

Simple. We compare the monthly rates you are currently paying to the new, reduced monthly rates, capped at 24 months. Then we add any one-time credits achieved. The sum is your total savings. 

Our fees is a simple 50% percent of your total savings, capped at 2 years. If Promo Bills reduces your bill by $20 per month for 12 months, we've saved you $240. Our fee will be just $120. You’ll receive an invoice a few days after Promo Bills completes your negotiation. savings. 

Nope. If we can’t reduce your bill it’s likely because you aren’t overpaying! No savings found, no charge to you! No risk, all reward! 

We’ll send you an invoice about 3 days after we complete your bill negotiation. If you provided a credit card when you submitted your Service Request, your card will be charged for the amount due on the due date. 

Yes! The Promo Bills platform is a SOC2 certified, bank-level secure ecosystem. We collect only the data needed to negotiate your bills, protects it rigorously with encryptions and Principles of Least Privilege (PoLP) Risk Management and PCI payment safety standards. We never sell any customer data. 

Never without your permission; we protect your information as if it were our own.  Click here to view our privacy policy.
 

No problem. If you move or cancel service prior to receiving all the savings we negotiated, just let us know. We'll refund you a prorated amount of your bill to reflect only the savings you used. Just email info@promo-bills.com a copy of the disconnect notice/receipt from your provider and we'll take care of it. 

No. Your credit score is not impacted in any way due to negotiating better rates with your provider email info@promo-bills.com a copy of the disconnect notice/receipt from your provider and we'll take care of it.